CBSE : Multiple level facilities for Psychological counselling  

23rd Edition of CBSE Annual Pre Exam Psychological Counselling begins  

For the 23rdconsecutive year, CBSE will provide free of costPre-Examination psychological counselling to the students taking X/XII Exam in 2020. This special facility is designed as part of the board’s outreach programme which caters to the heterogeneous students’ and parent’s population and vast geographical network of schools in and outside India.

The Psychological counselling will begin from the 01st of February 2020, while the students prepare for exam, and will continue up to 30 March, 2020 when they appear for exams.

Multiple level facilities for counselling this year:

  • IVRS: The Board has made the facility of IVRS free of cost onToll free number 1800 11 8004. This enables public to access information anytime, anywhere and even multiple times. CBSE had introduced IVRS last year for the first time and looking at the advantages, this facility has been strengthened with updated FAQs and information regarding the Board this year. The students/parents/stakeholders can listen to pre-recorded useful information on tackling board exams including tips for better preparation, time and stress management, important contact details of CBSE offices, FAQ’s etc.
  • Live Tele-Counselling: In addition to IVRS, live tele-counselling will be provided on the same toll free number by 95 Principals and trained counsellors from within CBSE affiliated schools located in and outside India (22). It is a voluntary, free of cost service provided by the Board from 8 AM to 10 PM on all days. The participating Principals/Counsellors will be available in India and nine other countries such as 
  • Japan,
  • USA,
  • Kuwait
  • Kingdom of Saudi Arabia
  • Qatar
  • UAE
  • Nepal
  • Singapore
  • Sultanate of Oman

Question-Answer Columns-CBSE experts will answer queries of students through weekly question-Answer columns to be published in major national newspapers during the month of February.

Audio-Visual Content: Public can access the comprehensive audio-visual presentation under the title ‘Knowing Children Better’ at www.cbse.nic.inby clicking on the tab ‘Counselling’ and watch videos on various topics like Aggression, Internet Addiction Disorder, Depression, Exam Anxiety, Specific Learning Disability, Substance Use Disorder, Life Skills. This Content is also available on YouTube and Facebook, on following live links which are also available on homepage of CBSE website:-




Social Media: CBSE will also utilise YouTube, Facebook and Instagram platforms for promoting healthy practices, sharing important messages and connecting with students in a proactive way. Tips and FAQs will also be shared on these platforms for the benefit of the students.